Blue Sonder and Mapa Mag drip coffee boxSonder × Mapa Mag drip collaboration

A Belgrade-based coffee roastery and café chain built around quality and everyday ritual. We roast and source specialty coffee, offering filter and espresso alongside our own drip bags and whole beans — with a focus on clarity, balance, and consistency.

SONDER

04Locations in Belgrade
20+Single-origin coffees
09Years roasting experience
7:00Fresh pastry, every morning
BITAN commercial proposal

A clearer route from discovery to table.

A focused digital guest journey for Sonder, designed to retain the character of the cafés while making reservations easier to complete and simpler to operate.

Multilingual web presence A refined website with the full EN, SR and RU menu, four locations, delivery and booking paths in one useful place.

WhatsApp reservation assistant A proposed conversational booking path for guests coming from the site, Instagram or a QR code. This is a concept, not a live WhatsApp service.

One operating view Proposed synchronization to Ontopo for Vračar and a shared calendar for the other locations, so the host sees a complete record.

Measurable improvement Clear booking entry points and conversion tracking can show where enquiries become reservations and reduce manual follow-up.

Reservation concept

A booking conversation guests already understand.

Concept only: no live WhatsApp number or API is connected.
SSonder Reservationsonline
Today
Message

Booking record — filled as the chat happens

Café
Date & time
Guests
Note
Phone — captured automatically
01

Choose the café

A guest starts in the channel they already use and names one of Sonder’s four locations.

02

Set the time

The assistant asks for a date and time, then checks the selected location’s availability and hours.

03

Seat the party

Party size and an optional request become a clear reservation record for the host.

04

Confirm and sync

The completed booking is proposed to write to Ontopo for Vračar or the relevant shared calendar.

Hand-painted Sonder coffee mug wrapped in paperGuest contextA familiar guest channel
04 — Locations

Four Cafés, Belgrade

Every location roasts and pours the same coffee. Hours run a little later on Fridays and Saturdays across the board.

05 — Reservations

Book a Table

Online booking runs through Ontopo for Sonder Vračar. For Dorćol, Gastrošor or Waterfront, a quick call holds your table.

Online — Sonder Vračar

Reserve in a few taps

Pick a party size, date and time on Ontopo and we'll confirm your table at Baba Višnjina 35.

Reserve on Ontopo

Opens Ontopo's booking page for Sonder Vračar in a new tab.

Call to Reserve

Sonder Vračar+381 63 181 1931

Sonder Dorćol+381 61 138 8821

Sonder Gastrošor+381 69 625 175

Sonder Waterfront+381 63 733 4581